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Published By: Express Computer
Published Date: 04-02-2022
In an interview with Express Computers, Gaurav Chaudhari, CTO of Reliance General Insurance, highlighted the role of artificial intelligence (AI) and data analytics in simplifying insurance. He explained the role of data in understanding and serving customers, stating that Reliance General Insurance uses data to provide better service. It plays an important role in developing innovative sales strategies, customer profiling, fraud prevention, etc.
The insurance company has implemented several technological innovations to streamline claims processing. Customers can initiate claims through digital platforms such as the 'Selfie' app, WhatsApp, etc., allowing for a seamless and user-friendly experience. AI-powered voice bots and conversational assistants facilitate real-time claim status tracking, reducing the need for manual intervention.
He also highlighted the use of scorecards for dealers and hospitals, which aid in assessing cases analytically by leveraging data. This data-driven approach ensures more accurate evaluations and enhances overall operational efficiency. By adopting these AI and data analytics tools, Reliance General Insurance aims to improve customer satisfaction and optimise internal processes.
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