CTO Gaurav Chaudhri on Multi-Cloud Strategy

Published By: Data Quest ​

Published Date: 06-05-2022

Reliance General Insurance Company Ltd (RGICL) embraced a multi-cloud strategy to enhance insurance processes under CTO Gaurav Chaudhri's technology-first approach. In his Dataquest interview, Chaudhri explains how this digital transformation supports growth in India's insurance market, which is projected to expand at 15-16% CAGR through 2026.

RGICL selected Oracle Cloud Infrastructure for its critical applications, allowing IT staff to focus on innovation rather than maintenance.

Oracle offers a flexible approach to tool selection via their universal credits, which supports its full-service strategy. This strategic investment has digitalised all retail products, and they are now available via online portals, smartphone applications, and WhatsApp. Through the process of matching individual workloads to suitable cloud environments, the multi-cloud strategy eliminates the risk of being locked in with a single provider, enhances scalability and optimises costs.

Notable innovations include their NLP-based ""BroBot"" chatbot and Selfi mobile app, which improve customer engagement. RGICL's pre-pandemic implementation of agile working programs ensured a smooth transition to remote operations during COVID-19.

Looking forward, Chaudhri emphasises creating intelligent platforms specifically for millennials and Gen Z consumers. Their technology roadmap focuses on API-based architecture, microservices and AI/ML-powered customer engagement to transform the currently product-centric ecosystem into personalised customer journeys. RGICL plans to leverage data analytics to improve customer behaviour understanding, leading to better product offerings. Future developments will include cognitive chatbots, automated underwriting and smart risk management—all supported by increased technology capital expenditures to maintain its position as an innovation leader in India's general insurance industry.