​The first thing to do when something untoward, for which you’re insured, happens on your trip, is to notify your claim at the Europ Assistance call centre. If, due to circumstance, you’re not able to do so, ask one of your relatives / friends / colleagues to notify the claim on your behalf.

Apart from that, keep the following in mind for making claims under a particular section / type.

Medical Sickness/Accident:

• Notify police authorities in case of a road traffic accident
• Collect all the bills, receipts and medical papers (in original) from the doctors, hospitals and / or other medical establishments
• Get your claim form filled in and signed by the attending physician

Loss of Passport:

• Notify the police authorities immediately
• Contact the Indian Embassy for a duplicate passport (If required, ask the folks at Europ Assistance to locate Indian Embassy and provide information about the formalities for obtaining duplicate passport.)

Baggage Delay/ Loss:

• Inform the airline about your loss immediately
• Get a Property Irregularity Report from the airline
• Collect details of the compensation received from airlines in case of baggage loss

Trip Delay/ Cancellation/ Interruption/ Missed Connection:

• Collect correspondence from the airlines certifying the cause of the delay/cancellation

Financial Emergency / Bail Bond:

• Notify the police authorities immediately
• Contact our service provider
• Contact the Indian emergency , if required

Personal Liability:

• Do not commit any benefit/compensation or enter into any agreement