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Reliance General Insurance

Details & Documents for Claim Filing

Details you will need to provide us to file a claim are as follows:

  • Policy number
  • Name of insured person
  • Your current contact number
  • Permanent contact number & email id (mandate)
  • Diagnosis in case of medical cases
  • Place and country of loss
  • Provider name
  • Contact details and the name of the caller (in case the person intimating the claim is not the insured)
  • Date & time of accident
  • Brief description of loss

List of documents you should keep ready while making a claim

Medical Accident & Sickness Expenses** (Outside India)    

  • Claim Form
  • Doctor's report
  • Original admission/discharge card
  • Original bills/receipts/prescription
  • Original X-ray reports/ Pathological/ Investigative reports
  • Copy of passport/Visa with entry & exit stamp

Loss of Baggage    

  • Claim Form
  • Copies of Baggage Tags
  • Copies of correspondence with the airline authorities/Others about loss of checked baggage
  • Property Irregularity Report (obtained from Airline)
  • Details of compensation received from Airlines/Other authorities, if any

Delay of Baggage    

  • Claim Form
  • Copies of baggage tags
  • Copies of correspondence with the airline authorities certifying the delay
  • Property Irregularity Report (obtained from Airline)
  • Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period.

Trip Delay/ Cancellation/ interruption/ missed connection

  • Claim Form
  • Confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time
  • Copies of correspondence with the airline authorities certifying the delay
  • Medical reports and doctors statement,if trip is cancelled or interrupted due to medical reasons
  • Termination letter from the company,if trip is cancelled or interrupted due to employment reason
  • Original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates,in case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion
  • All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers

Loss of Passport    

  • Copy of new passport
  • Copy of previous passport (if available)
  • Original bills/invoices of expenses incurred for obtaining a new passport
  • Copy of FIR/ Police Report

Personal Liability    

  • Full statement of the facts in writing
  • Witness statements
  • Any other documents relevant to the incident, including Summons, legal notice etc.
  • Any other information you would like to share with us


  • Claim Form
  • Full statement of the events in writing
  • Airline correspondence (copy of Passenger List etc.)
  • Copy of ticket/ Boarding Pass

Accidental Death & Dismemberment

  • Claim  Form
  • Original Death Certificate
  • Copy of FIR/Police Inquest Report/Coroner’s Report
  • Copy of Post Mortem report
  • Dismemberment Case:Copy of treatment papers along with documents 1 &3 above

Financial Emergency Assistance

  • Date of loss
  • Copy of FIR/ PoliceInquest Report

Bail Bond

  • Court order stipulating the required amount as bail bond
  • Police Inquest Report

Sponsor Protection

  • Medical reports, doctor's statement giving the details of the sponsor and cause of death certificate of the sponsor
  • Medical statements from relations / spouse will not be accepted

Compassionate Visit

  • Medical reports and Certificate from the doctor confirming hospitalisation of the insured, reason & duration of hospitalisation
  • Doctor's statement specifically stating the need for an attendant

Study Interruption

  • Medical reports, statement from the treating doctor ordeath certificate as a proof of the reason of study interruption
  • Medical statements from relations or spouse will not be accepted
  • Receipts of the university fees paid

***Please note above list is only indicative. We may call for additional documents/information or may arrange for our representative to verify the facts of the case if required

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