We aim to make claim process as smooth as possible for your convenience. Here's how it works:
Step 1: Register your claim by calling our Toll free Helpline no. 1800 3009 as soon as the claim occurs.
Step 2: Take your vehicle to any of our authorized network garages for repair. Submit the require documents to the surveyor.
Step 3: Company confirms liability
Step 4: If you opt for cashless facility, get your vehicle repaired by our company-authorised garages. We will settle the repair bills directly with the garage up to the amount payable
Step 5: In case you do not opt for cashless facility, you have to pay for the repair charges. You can then submit the bills and claim form to the surveyor/company for settlement
Step 6: Vehicle Delivery
Apart from this process, you need to keep in mind certain Do's and Don’ts when your vehicle is lost or damaged.
|Contact Reliance General Insurance to intimate the claim within 24 hours of the accident. Call at 1800 3009 (Toll free)||Leave
the vehicle unattended or unlocked, as any theft of car parts or
accessories thereafter will not be honoured by the company.|
|Mention the policy number or vehicle number to intimate the claim.||Drive
the vehicle after the accident, especially if there is any leakage of
oil or coolant, because any extension further to the damages will not be
covered under the policy |
|Take the vehicle to the nearest garage of your choice / cashless workshop authorised by Reliance General Insurance.||Start repairs on the vehicle without any survey or inspection by an official of Reliance General Insurance. |
|Provide a copy of the car driver's license, self-attested copy of the RC Book along with the signed Claim Form to the garage.|| |
Pay the difference in amount if you're at a preferred workshop or cashless garage and take the delivery of the vehicle.
the full amount if the vehicle is repaired at a workshop that is not
listed in our cashless/preferred garages and send the bills &
receipt to us for reimbursement. Please note that if the amount is above Rs. 20,000/- a re-inspection will be conducted.)