Motor Insurance Claim Process
We aim to make car/bike insurance claim process as smooth as possible for your convenience. Here's how car/bike insurance claim submission process works:
Step 1: Register your
motor insurance claim by calling our
Paid Helpline no. +91 22 48903009 as soon as the claim occurs.
Step 2: Take your vehicle to any of our authorized network garages for repair. Submit the require documents to the surveyor.
Step 3: Company confirms liability
Step 4: If you opt for cashless facility, get your vehicle repaired by our company-authorised garages. We will settle the repair bills directly with the garage up to the amount payable
Step 5: In case you do not opt for cashless facility, you have to pay for the repair charges. You can then submit the bills and claim form to the surveyor/company for settlement
Step 6: Vehicle Delivery
Do's & Don'ts While Registering a Car/Bike Insurance Claim:
Apart from this process, you need to keep in mind certain Do's and Don’ts when your vehicle is lost or damaged and you are planning to register a
car insurance or
bike insurance claim.
|Contact Reliance General Insurance to intimate the motor insurance claim within 24 hours of the accident. Call
at +91 22 48903009 (Paid)
|Leave the vehicle unattended or unlocked, as any theft of car parts or accessories thereafter will not be
honoured by the company.
|Mention the policy number or vehicle number to intimate the bike/car insurance claim.
|Drive the vehicle after the accident, especially if there is any leakage of oil or coolant, because any
extension further to the damages will not be covered under the policy
|Take the vehicle to the nearest garage of your choice / cashless workshop
authorised by Reliance
|Start repairs on the vehicle without any survey or inspection by an official of Reliance General Insurance
|Provide a copy of the car driver's license, self-attested copy of the RC Book along with the signed Claim Form to the garage.
Pay the difference in amount if you're at a preferred workshop or cashless garage and take the delivery of the vehicle.
(Pay the full amount if the vehicle is repaired at a workshop that is not listed in our cashless/preferred garages and send the bills & receipt to us for reimbursement. Please note that if the amount is above Rs. 20,000/- a re-inspection will be conducted.)