Sign In

Feedback

We, at Reliance General Insurance, constantly endeavor to provide you with a world-class service experience. In order to enhance our service quality and provide you with a superior experience, we request your feedback on our Claim Services.

We assure confidentiality of your responses, which shall be used for internal training and quality purposes. 

1. Did our claim intimation experience provide you with peace of mind (Whether your intimation was acknowledged & Surveyor deputed on time)?

Delighted
Highly Satisfied
Satisfied
Disappointed
Highly Disappointed
 
If dissatisfied, please share reasons?
 
 

2. How did the appointed surveyor fair in their technical test?

 
Highly competent
Competent
Mixed Opinion
Not at all competent
 
Please specify Surveyor/s, who was not found to be technically sound?
 
 

3.  Did you find appointed surveyors to be trained professionals (including Behavioral aspects)?

 
Delighted
Highly Satisfied
Satisfied
Disappointed
Highly Disappointed
 
Please provide specific aspect if any, which you find is not up to your expectations?
 
 

4. Were you kept in loop about some classified information like Claims Procedure & Timelines?

 
Regularly kept informed over mail/phone
Occasionally informed over mail
I was not informed
 

5. How satisfied are you with the overall claims settlement mission undertaken by Reliance General Insurance Co Ltd?

 
Delighted
Highly Satisfied
Satisfied
Disappointed
Highly Disappointed
 
Were your concerns and queries handled in a courteous and polite manner?
 
 

6. How likely is it that you would recommend Reliance General Insurance to an insurance seeker?

 
Most Likely
Not Likely
 

7. In case, you wish to suggest any way which would enhance your experience with RGICL, please let us know