Protecting your privacy and treating the personal information of all users of our website in accordance with the law is very important to us. We understand that by using our website you may be entrusting us with personal information and assure you that we take our duty to protect and safeguard this information very seriously.
1. What personal information we collect
2. Purpose for which we use personal information
3. Sharing of Personal Information
We collect, use and process various types of personal information about customer accounts to the extent appropriate for your relationship with us. The personal information that we collect about you may include but is not limited to name, address, email address, telephone and mobile number, date of birth, bank details, monthly income, vehicle number, personal identifiers such as passport number, permanent account number, driving license, other personally identifiable information and sensitive personal data or information as defined in the Information Security Rules, 2011.
The collection of personal information about you is from a variety of sources, including through:
Online and electronic interactions including via website of our company / group companies, mobile applications, text messaging programs or applications on third party social networks
Offline interactions, including via direct marketing campaigns, hard copy registration / application forms, competition entries and contacts through Company's call centres; and
Your interaction with online targeted content (such as advertisements) or service providers on our behalf, provided to you via third party websites or applications.
We use and process customer's personal information for a range of purposes, which may include but is not limited to:
- To provide with products and services;
- To fulfil requests
- To deliver administrative notices or alert relevant to use of service
- To facilitate transactions;
- To check the identity and suitability of clients for certain products and services;
- To ensure the security and operation of our Information Technology environment;
- To use it for marketing and advertising measures (e.g. newsletters via e-mail, online advertising);
- To detect, prevent and investigate fraud;
- To comply with applicable laws, rules and regulations;
- To comply with the legal process to respond to requests from public, regulatory or government authorities;
- To perform internal business processes such as data analysis, audits, developing and improving new products and services;
- To third party services entity that provide services to the Company and are bound by these same privacy restrictions;
- As part of sale, merger or similar change of the business or its parent company, subsidiaries, affiliates and related group companies;
Personal information may be shared for any of the purposes described in the document.
We may share personal information with our parent company, subsidiaries, affiliates and related group companies. Our parent company, subsidiaries, affiliates and related group companies are committed to protecting personal information and to use it only for legitimate business purposes.
We may also share personal information with government agencies mandated under the law to obtain personal information including sensitive personal data or information for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences.
We shall obtain your consent in writing (and includes electronic consent) before collecting personal information for providing Services. Personal information for purposes of this Policy includes information that identifies you, such as your name, date of birth, bank account details or credit card or debit card, phone number, fax number or email address etc., and include gender, marital status, city of residence. All Personal information so provided will be on an 'as on' basis and Company shall not be responsible for the authenticity of the personal information supplied by you.
Services shall include all provisions of services and facilities and connected activities which are provided in connection with offering of products and services as a customer of the Company.
If at any time a user wishes to review the Information provided to us at the time of registering with us or at any time thereafter, you may do so by signing into your account and amending the same.
We provide all users with the opportunity to opt-out of receiving promotional and marketing-related communications from us, after setting up an account. All users are also given the option of cancelling their user accounts and bringing to our attention their desire to discontinue the use of our services.
Retention of Personal Information
The Company or any Third Party Service Entity shall not retain personal information longer than the purpose for which it is sought is served or is otherwise required under any other law for the time being in force or in accordance to the data retention policy, if any. The personal information so collected shall be used only for the purpose for which it is collected and in the manner agreed by you. Personal information however may remain on the servers unless otherwise deleted or purged permanently.
Links to Other Sites
Reasonable Security Practices
We will make every effort to take appropriate technical and organizational security measures to ensure that your personal information processed within the IT environment controlled is protected against unauthorised access, misuse, loss and/or destruction, taking account of the applicable legal and regulatory requirements.
We take both physical and electronic process-specific security measures, including firewalls, personal passwords, and encryption and authentication technologies. Our employees and the service providers commissioned by us are bound by professional secrecy and must comply with all data protection provisions.
Blocking IP Addresses
The Company uses the help of Internet Protocol ("IP") addresses to diagnose any problems with its server and to administer its web site including by blocking certain addresses that it feels are inappropriately using its website. IP addresses are used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc.
Notice of Change
Reliance General Insurance Company Limited
Reliance Centre , 4th Floor, South wing,
Near Prabhat Colony,
Off Western Express Highway,
Santacruz (East), Mumbai - 400055
Phone No: +91 - 022 - 33031000