Important points to remember

Please notify your claim at ISOS call centre as soon as possible. In case you are not in a position to notify your claim, you may please take help of your relatives, friends, colleagues who can notify your claim on your behalf

Medical Sickness/Accident:

• Notify Police authorities in case of Road Traffic accident.
• Please collect all bills and receipt and medical papers in original from Doctors, hospitals and other medical establishments.
• Please get your claim form duly filled in and signed by the attending physician,

Loss of passport:

• Notify Police authorities immediately.
• Please contact Indian Embassy for duplicate passport. You may take help of ISOS to locate Indian Embassy as well as know the formalities of obtaining duplicate passport.

Baggage Delay/Loss:

• Intimate immediately about your loss to airlines.
• Please obtain PIR report from the Airlines authority.
• Please collect details of compensation received from airlines in case of baggage loss.

Trip Delay/ Cancellation/ interruption/ missed connection:

• Please collect Airlines correspondence certifying the cause of delay/cancellation

Financial Emergency/Bail bond:

• Please notify Police authorities immediately
• Please contact our service provider immediately.
• Please contact Indian emergency if required

Personal Liability:

• Do not commit any benefit/compensation or enter into any agreement.