How to submit your claim with Europ Assist for processing and reimbursement.
Step 1. Please collect all documents
Step 2. Please fill up the claim form provided to you fully.
Step 3. Lodge your claim with Europ Assist at the address mentioned below:
Europ Assistance India Pvt. Ltd.
761 Solitaire Corporate Park, 167 Guru Hargovindji Road, Chakala,
Andheri (E), Mumbai 400093. INDIA
Please note, when lodging your claim with Europ Assist, please make sure that the documents are sent as per the check list mentioned below:
Documents Checklist:
Medical Accident &
Sickness Expenses**
(Outside India) |
- Claim form
- Doctor's report
- Original Admission/discharge card
- Original Bills/Receipts/Prescription
- Original X-ray reports/ Pathological/ Investigative reports
- Copy of passport/Visa with Entry & exit stamp
|
| Loss of Baggage |
- Claim form
- Copies of Baggage Tags
- Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
- Property Irregularity Report (obtained from Airline)
- Details of compensation received from Airlines/Other authorities, if any
|
| Delay of Baggage |
- Claim form
- Copies of baggage tags
- Copies of Correspondence with the Airline authorities certifying about the delay
- Property Irregularity Report (obtained from Airline)
- Original bills/receipts/invoices pertaining to expenses incurred/purchases made during the delay period.
|
Trip Delay/ Cancellation/
interruption/ missed
connection |
- Claim Form
- Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time
- Copies of Correspondence with the Airline authorities certifying about the delay
- If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctors statement
- If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted
- If due to other insured events, police report confirming the incident shall be submitted
- In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted
- All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.
|
| Loss of Passport |
- Copy of new passport
- Copy of previous passport (if available)
- Original bills/invoices of expenses incurred for obtaining a new passport
- Copy of FIR/ Police Report
|
| Personal Liability |
- Full statement of the facts in writing
- Witness statements
- Any other documents relevant to the incident, including Summons, Legal Notice etc.
- Any other information you would like to share with us.
|
| Hijack |
- Full statement of the events in writing
- Claim Form
- Airline correspondence (copy of Passenger List etc.)
- Copy of ticket/ Boarding Pass
|
Accidental Death &
Dismemberment |
- Claim form
- Original Death Certificate,
- Copy of FIR/Police inquest report/Coroners report
- Copy of Post Mortem report.
- Dismemberment Case:
- Copy of treatment papers along with No. 1 &3 above
|
| Financial Emergency Assistance |
- Date of loss
- Copy of FIR/ Police Report
|
| Bail Bond |
- Provide the court order stipulating the required amount as bail bond
- Police report
|
| Sponsor Protection |
- Provide medical reports, doctor's statement giving the details of the sponsor and cause of death certificate of the sponsor
- Medical statements from relations / spouse will not be accepted
|
| Compassionate Visit |
- Provide Medical reports and certificate from the doctor confirming hospitalization of the insured, reason of hospitalization and duration of hospitalization
- Doctor's statement specifically stating the need for an attendant
|
| Study Interruption |
- Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption
- Medical statements from relations or spouse will not be accepted
- Provide receipts of the university fees paid
|
***Please note above list is only indicative. We may call for additional documents/information or may arrange for our representative to verify the facts of the case if required
