Claims Process

Claims are of two types:

• Cashless Claims
• Reimbursement Claims

In order to provide you hassle free service we have appointed Third Party Administrator (TPA) duly licensed by IRDA.

Our TPA will provide the following claim services:

• Cashless Service for all eligible ailments/conditions at our Network Providers.
• Processing and settlement of claims covered by the MEDICLAIM policy with specified timelines.
• 24 hours Call Centre Service

While clamming, please inform the TPA, on their helpline/ Toll free number mentioned on your health card. Click here to find your TPA.

You will need to furnish the following details while intimating your claim:

• Your Contact Numbers
• Policy Number and Membership ID number (as mentioned on the Health Card)
• Name of Insured person who is sick or iinjured
• Nature of Sickness/Accident
• Date & Time of Loss in case of accident, commencement date of symptom of disease in case of sickness
• Location of Loss
• Place & contact details of the Insured Person.