About Claims
Thank you for trusting Reliance General Insurance to be your partner in your trying times!!! We at Reliance are committed to serve our customers with sensitivity, empathy and due dilligence at the time when they are in need.
PROACTIVE, SPEED, ACCURACY and QUALITY are the Mantras of our customer service and we think bigger and better ways to achieve it.
At Reliance General Insurance we have for you, - A dedicated claims team spread across the length and breadth of the country providing speedy claims settlement,
- First of its kind in the country - Free towing facility for your insured vehicles in case of an accident in major cities in the country.
- Cashless claims settlement in preferred garages.
- Tie-ups with leading TPAs & hospitals offering cashless facilities.
- Easy and quick E – intimation facility.
All this and more is at your service to ensure your ease in the event of any loss to you. Please follow the easy steps mentioned below and allow us to take care of all your worries. - E – Intimation
- Toll free number (for health and Travel)
- contact us at 1800 3002 8282 (toll free) or 3989 8282 (local charges apply)
Your are requested to provide us the following information while intimating a loss at call centre or through email: - Your contact details.
- Your Policy number
- Name of the Insured
- Date and time of loss
- Nature of loss
- Loss location
- Contact details of insured if the person intimating the claim is not insured.
'Claims Management Philosophy' is "Pay a claim wherever you can and deny a claim which is must"It is directed at the following objectives: - Professional Quality Claims Service.
- Fair & Time bound Disposal of a Claim.
- Customer Satisfaction with Empathy
- Loss Minimization
