Indusindgeneral Brand Transition Update

Reliance General Insurance is Evolving!

We are excited to unveil the next chapter! We are evolving for you with a new identity and elevated service experience. As we build our new legacy, the trust you've placed in us and the way we serve you - remains constant. In fact, we're aiming to make it even better.

A new brand with the same people and protection you can count on. Moving ahead - side by side - so your insurance feels simpler, faster, and more helpful.

Why We're Changing

We're marking a fresh chapter as IndusInd General Insurance - reflecting progress and a future-ready outlook. It's a thoughtful evolution of our brand identity, designed to make your experience more seamless while strengthening what matters the most: trust, clarity, and service you can rely on.

What Stays the Same and What Gets Better!

What You can Expect Next

Quick Answers (FAQs)

1. Will my policy or coverage change?

No. Your policy, coverage, renewal schedule, and benefits continue exactly as issued.

2. Do I need to re-enroll or sign anything?

No action is required. If anything needs your attention, we'll notify you clearly and in good time.

3. What happens to claims or ongoing service requests?

They continue seamlessly with the same teams and processes; supported by improved digital tools for faster, clearer updates.

4. Will my premium, NCB, or add-on covers be affected?

No. Your premium, No Claim Bonus (NCB), add-ons, as well as discounts continue as per your policy terms.

5. Are my auto-debit mandates, renewals, and billing details still valid?

Yes. Existing payment mandates, renewal schedules, invoices, and receipts remain valid. If any billing descriptor changes during re-branding, we'll communicate in advance.

6. Do my policy documents and certificates remain valid?

Yes. Your current documents remain valid. At renewal or reissue, you may receive updated documents reflecting the new brand name. For institutional needs (e.g., bank/RTO), we'll provide letters on request.

7. Will my cashless network (garages/hospitals) or partners change?

Our network and partner relationships continue, so your cashless support remains uninterrupted.

8. Is my data and privacy still protected?

Absolutely. Your data stays secure and is handled under the same high standards of privacy, security, and consent. Any updates to privacy notices will be shared transparently.

9. Will the contact channels change with the new brand?

Use the same channels you rely on today. If we enhance or re-skin touchpoints (website/app) closer to launch, we'll announce them here first.

10. What about corporate/group policies and endorsements?

Corporate and group policies continue as-is. Endorsements, servicing SLAs, and relationship management remain unchanged.

11. Will there be any regulatory or legal changes I should worry about?

This transition is being managed in line with applicable regulations. If any legally relevant details (e.g., registered name appearance on invoices) are updated, we'll communicate proactively - no action needed from you.

12. Do third-party motor certificates, Health TPAs, or travel assistance change?

No. Regulatory certificates and service linkages remain valid, with continuity across claims, assistance, and verification processes.

13. Can I request updated brand documents sooner for compliance needs?

Yes. If you need confirmation letters for institutional compliance, we can provide interim documentation. Full rebranded documents will be issued post-launch or at renewal, as applicable.

14. How will I know when the new brand goes live?

We'll update this page and notify customers via email/SMS/app messages as we approach February 2026.